Find quick answers to your Frequently Asked Questions (FAQs) below …

Welcome to the new JacVanek.com website launched on 8/22/15.

I am having problems getting to the new www.JacVanek.com website. What can I do?

Clearing Cache Memory – To ensure you see the latest version of the www.JacVanek.com website you need to clear your browser’s cache forcing it to download all latest data from a website. This is done by doing a force refresh by pressing both control and F5 buttons simultaneously on your keyboard (depending on your browser). Most times a simple force cache refresh won’t work and you need to clear the cache by hand. On RefreshYourCache Web site you can find step by step guides on how to refresh your cache for Chrome, Firefox 3, Firefox 2, Internet Explorer 8, Internet Explorer 7, Internet Explorer 6, Safari and other browsers.

Why can’t I access my previous www.JacVanek.com account?

If you had a previous www.JacVanek.com account, you will need to create a new one. For security reasons, your previous www.JacVanek.com account information was not transferred to the new www.JacVanek.com Web site. If you need to check the status of order placed before the launch of the new www.JacVanek.com Web site on 8/22/15, please contact CustomerService@JacVanek.com.

How can I get more information about the size of an item?

Each product provides sizing information. Check the Size Guide. Please email CustomerService@JacVanek.com for additional information or any questions.