How do I return an item?
Jac Vanek will gladly accept unworn, unwashed or defective merchandise for return or exchange. Returns and exchanges can be made within 21 days of purchase. Please allow 2-3 weeks for your return to be received and processed.
Please email CustomerService@JacVanek.com to obtain a Return Merchandise Authorization Form and Number which MUST accompany all returns and exchanges. The email must include the first and last name you placed the order under, your order number, and the reason for your exchange or return. Instructions for returns and exchanges will be emailed to you along with the form. Items returned without a Return Merchandise Authorization Form will not be accepted.
Please return your items using a shipping service that provides tracking so you can be assured that your return was delivered to us.
Items returned MUST be in new condition, unworn, not washed, with original tags attached. We refund the item price plus any applicable tax. Shipping charges are not refunded.
Vintage and Sale Item Return Policy
Please note that all vintage and sale items are final sale and are not eligible for return or exchange. Please carefully review all product information and sizing before making a purchase.